This position is responsible for intake coordination of stray and owner surrendered animals of Montgomery County.

JOB QUALIFICATIONS – KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Animal science and behavior as it relates to an Animal Shelter/Control environment.

• Animal disease and disease prevention and treatment.

• Pertinent Federal, State, and local laws, codes, and regulations.

• Computer software consistent for this position.

• Current office practices and procedures.

Skill in:

• Analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures, and techniques for resolution of issues.

• Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.

• Applying judgment and discretion in resolving problems and interpreting policies and regulations.

Ability to:

• Perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.

• Establish and maintain accurate records of assigned activities and operations.

• Interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.

• Perform mathematical calculations required of this position.

• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain accurate records of assigned activities and operations.

• Analyze facts and to exercise sound judgment in arriving at conclusions.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Maintain confidentiality and discretion regarding business-related files, reports, and conversations, within State and Federal statutes.

• Work the allocated hours of the position.

WORK ENVIRONMENT:

Work is performed in an office/animal shelter setting requiring mobility and physical activity. The noise level in the work environment is usually moderate to noisy. Level of responsibility subjects the incumbent to moderate stress due to interruptions.

PHYSICAL AND MENTAL REQUIREMENTS/ACTIVITIES:

• This work requires the occasional exertion of up to 100 pounds of force; work regularly requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching, or crawling and reaching with hands and arms.

• Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus.

• Vocal communication and normal hearing are required for expressing or exchanging ideas by means of the spoken word.

• Acceptable verbal and conversation skills to effectively communicate with others via the phone, at meetings and to greet and assist visitors.

• Use and normal maintenance of office machines, (copier, computer, printer, etc.).

• Ability to recognize occupational hazards in work activities and take safety precautions.

• Work occasionally requires exposure to outdoor weather conditions.

• May be subject to animal attacks and infectious diseases carried by animals.

• Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities.

The intent of this position description is to provide a representative summary of duties and responsibilities that will be required of positions given this title and is not a declaration of the specific duties and responsibilities of any particular position. Employees may also be assigned job-related tasks other than those specifically presented in this description.

Montgomery County is an Equal Opportunity Employer and complies with the requirements of the Civil Rights Act of 1966 (Section 1981) and 1964 (Title VI, VII,) Americans with Disabilities Act (ADA), Rehabilitation Act of 1973, Age Discrimination in Employment Act (ADEA), Equal Pay Act (EPA) and the Uniformed Services Employment and Re-employment Rights Act (USERRA).

Department: Animal Control

Pay Grade: 65, Non-Exempt

Starting hourly rate: $

Minimum Experience:

• One (1) year of general office and customer service experience and two (2) years of animal handling experience.

Minimum Education:

• High School diploma or equivalent.

Certifications, Licenses:

• Shelter Technician Certification

• Must have dependable transportation.

• A pre-employment criminal background check is required.

This position is responsible for intake coordination of stray and owner surrendered animals of Montgomery County.

GENERAL POSITION DUTIES AND RESPONSIBILITIES:

The following duties are normal for this position. However, they are not to be construed as exclusive or all–inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.

• Provides customer service to internal and external customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff.

• Coordinates the intake of animals following safety protocol and accurately enters computer data and completes necessary paperwork.

• Processes surrender paperwork and adoption applications.

• Educates customers on responsible pet guardianship and animal care.

• Assists customers seeking lost animals; assists customers with found animals.

• Administers vaccinations and dewormer to animals upon intake.

• Keeps service desk areas orderly, stocked, and cleaned following disinfections protocol.

• Other duties as assigned.

FISCAL RESPONSIBILITIES

This position has no fiscal responsibilities.

COUNTY ORGANIZATION DUTIES AND RESPONSIBILITIES:

• Represents the Department and County to other County staff and members of the public.

• Provides quality customer service to individuals needing directions or assistance.

• Demonstrates the organization’s Core Values and adherence to the Ethics policy.

SUPERVISORY RELATIONSHIPS:

This position has no supervisory responsibilities.