The purpose of this job is to support the daily operations of the Wade Bourne Nature Center. This includes greeting visitors, answering phone calls pertaining to Nature Center programming, maintaining the exhibit areas, and assisting the Programming Division when needed. Key responsibilities include fostering an inclusive and welcoming environment for all visitors while offering educational insights about the permanent exhibits and animal residents.

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The purpose of this job is to support the daily operations of the Wade Bourne Nature Center. This includes greeting visitors, answering phone calls pertaining to Nature Center programming, maintaining the exhibit areas, and assisting the Programming Division when needed. Key responsibilities include fostering an inclusive and welcoming environment for all visitors while offering educational insights about the permanent exhibits and animal residents.

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JOB QUALIFICATIONS – KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge Of:

• Parks and recreation policies, procedures, and best practices

• Current office practices and procedures.

• Computer software consistent for this position.

Skills In:

• Analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures, and techniques for resolution of issues.

• Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.

• Applying judgment and discretion in resolving problems and interpreting policies and regulations.

Ability To:

• Perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.

• Establish and maintain accurate records of assigned activities and operations.

• Interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.

• Perform mathematical calculations required of this position.

• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain accurate records of assigned activities and operations.

• Analyze facts and to exercise sound judgment in arriving at conclusions.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Maintain confidentiality and discretion regarding business-related files, reports, and conversations, within State and Federal statutes.

• Work the allocated hours of the position.

WORK ENVIRONMENT:

Work is performed in a typical indoor office setting; and is mostly sedentary with periods of mobility and light physical activity. The noise level in the work environment is usually moderate. Level of responsibility subjects the incumbent to moderate stress due to interruptions.

PHYSICAL AND MENTAL REQUIREMENTS/ACTIVITIES:

• This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching, or crawling and reaching with hands and arms.

• Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus. Will spend a large amount of time viewing a computer screen.

• Vocal communication and normal hearing are required for expressing or exchanging ideas by means of the spoken word.

• Acceptable verbal and conversation skills to effectively communicate with others via the phone, at meetings and to greet and assist visitors.

• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.

• Work is primarily in an office setting.

• Use and normal maintenance of office machines, (copier, computer, printer, etc.).

• Frequent use of phone handset and repetitive use of hand & fingers to operate office equipment, use computer keyboard & computer mouse and to perform other office tasks.

• Ability to recognize occupational hazards in work activities and take safety precautions.

• Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities.

The intent of this position description is to provide a representative summary of duties and responsibilities that will be required of positions given this title and is not a declaration of the specific duties and responsibilities of any particular position. Employees may also be assigned job-related tasks other than those specifically presented in this description.

Montgomery County is an Equal Opportunity Employer and complies with the requirements of the Civil Rights Act of 1966 (Section 1981) and 1964 (Title VI, VII,) Americans with Disabilities Act (ADA), Rehabilitation Act of 1973, Age Discrimination in Employment Act (ADEA), Equal Pay Act (EPA) and the Uniformed Services Employment and Re-employment Rights Act (USERRA).

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Department: Parks & Recreation

Pay Grade: 50, Non-Exempt

Starting hourly rate: $ 16.64

This is a part time position.

Minimum Experience:

One year of experience in clerical and/or administrative office setting.

Minimum Education:

High School diploma or equivalent

Certifications, Licenses:

• Must have dependable transportation

• First Aid/CPR certification within six months of hire

• A pre-employment criminal background check is required

The purpose of this job is to support the daily operations of the Wade Bourne Nature Center. This includes greeting visitors, answering phone calls pertaining to Nature Center programming, maintaining the exhibit areas, and assisting the Programming Division when needed. Key responsibilities include fostering an inclusive and welcoming environment for all visitors while offering educational insights about the permanent exhibits and animal residents.

GENERAL POSITION DUTIES AND RESPONSIBILITIES:

The following duties are normal for this position. However, they are not to be construed as exclusive or all–inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.

• Welcome all guests to the Nature Center by maintaining a presence during open hours.

• Serves as receptionist for the Nature Center.

• Ensures guest are following the rules of the Nature Center

• Promote programs and other opportunities to increase participant involvement

• Interact with visitors to provide educational insights and answer questions about exhibits, animal enclosures, and natural resource topics.

• Check-in registered participants for programs.

• Collect and report visitor and program numbers to the Nature Center Supervisor.

• Assist with opening and closing procedures, maintaining the safety and security of the facility.

• Clean, straighten, and reset exhibits and public spaces throughout the day.

• Perform routine maintenance and cleaning of the exhibit area and Hand Family Community Room on a daily/weekly/monthly basis.

• Assist with the installation and upkeep of the temporary exhibits in the Community Room.

• Rotate seasonal decorations.

• Report maintenance needs of Nature Center building/campus, trails, exhibits, restrooms, etc. to Programming supervisor.

• Adheres to County Government Policy and Procedures

• Acts as a role model within and outside the work environment

• Performs duties as workload necessitates

• Maintains a positive and respectful attitude

• Notifying the Programming Supervisor of any operational or facility related issues

• Demonstrates flexible and efficient time management and ability to prioritize workload

• Consistently reports to work on time prepared to perform duties of position

• Meets County Government productivity and quality standards

• Maintains appropriate customer relations

• Be able to accommodate a weekly schedule of Tuesday – Saturday with flexible scheduling based on the calendar of events at the Nature Center.

FISCAL RESPONSIBILITIES

This position has no fiscal responsibilities

COUNTY ORGANIZATION DUTIES AND RESPONSIBILITIES:

• Represents the Department and County to other County staff and members of the public.

• Provides quality customer service to individuals needing directions or assistance.

• Demonstrates the organization’s Core Values and adherence to the Ethics policy.

SUPERVISORY RELATIONSHIPS:

This position has no supervisory responsibilities.