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Market Operations Analyst 5

U.S. Bancorp

U.S. Bancorp

IT, Operations
Tennessee, USA · Remote
Posted on Sunday, June 9, 2024

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Job Description

  • Responsible for overseeing operations both virtually and/or in-person for retail branches within a Branch Banking Market/Region.

  • Independently makes time sensitive, risk-based decisions of significant financial or other considerations by consulting with leadership and partners that comply with applicable regulations, policies and procedures.

  • Sets the standard for partnership with bank leadership; solicits feedback to improve quality of delivery; is actively involved to ensure a healthy and productive partnership; resolves complex escalated customer situations.

  • Promotes a culture of collaboration across business lines including enhanced training/on-boarding for new teammates that promotes the bank’s core values.

  • Embraces and role models a culture of continuous improvement and change by identifying and developing opportunities for efficiency that promote an agile environment.

  • Communicates with impact, directly and remotely, using strong presentation and influencing skills.

  • Consults with internal and external partners to provide analysis of legal cases involving U.S. Bank. Represents the company as needed in courts of law regarding legal matters as an officer of the bank as a subject matter expert of bank operations, policy and procedure.

Minimum Qualifications

  • Bachelor’s Degree or equivalent experience in branch banking

  • 5+ years of branch banking (or equivalent experience)

  • Solid understanding of all relevant banking regulations including Bank Secrecy Act, OFAC, Patriot Act, Fair Lending

Preferred Qualifications

  • Demonstrates impactful consultative skills and expert knowledge of branch operations and operational strategies.

  • Customer obsessed - looks for ways to say “Yes” or provide alternatives, demonstrating the ability to make quick decisions that evaluates the risk between the customer and the bank.

  • Proven success at developing and executing strategies in alignment with overall business objectives.

  • Demonstrated ability to create and maintain healthy, productive partnerships.

  • Experience leading teams through organizational change.

  • Well-developed analytical, decision-making and problem-solving skills.

  • Considerable tact and diplomacy.

  • Has a continuous improvement mindset and is experienced in working in an agile environment.

  • Sets a positive ethical culture.

  • Thorough knowledge of bank products/services and current market trends

#CBBO

#USBOps

This role is on-site in the branches 3-4 days a week with flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $83,810.00 - $98,600.00 - $108,460.00Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.