Credit Bureau Reporting Disputes Team Lead
U.S. Bank
This job is no longer accepting applications
See open jobs at U.S. Bank.See open jobs similar to "Credit Bureau Reporting Disputes Team Lead" Clarksville-Montgomery County EDC.At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Credit Bureau Reporting Disputes Team is responsible for analyzing credit bureau dispute data and formulating accurately and timely responses to consumers and credit reporting agencies on disputes received. Qualified candidates will possess excellent analytical abilities, which will be fully leveraged as they gain experience in this high-growth field of regulatory compliance. In addition to superior analytical abilities, candidates will require above-average written/verbal communication and organizational skills as well as the capability to work independently and effectively under tight deadlines.
The person in this position will be responsible for assisting team managers with the management of daily activities, including:
Distributing workloads, monitoring production, and participating in work as necessary
Providing direction and guidance to Credit Bureau Dispute Resolution Specialists
Training and mentoring newer associates
Making independent decisions for appropriate action to be taken within regulatory and procedural guidelines; resolving exceptions and problems and referring more complex problems to a supervisor or manager as necessary
Coordinating with other work areas as required to ensure compliance with service standards and regulatory deadlines
Serving as an in-house specialist in credit card credit reporting rules and regulations in relation to compliance and dispute resolution
Preparing reports, records and performance monitoring informing management of operational activities
Maintaining knowledge of products, services and systems in assigned areas
*Expected working business hours for this role are 7am-4pm CST (regardless of time zone the candidate may be based within).
Basic Qualifications
High school diploma or equivalent
Three to five years in a customer service capacity
Preferred Skills/Experience
Two or more years of experience in training, mentoring or leadership
Working knowledge of FCRA requirements and CDIA Metro2 guidelines
Prior experience in credit analysis or lending
Prior experience working with e-OSCAR
In-depth knowledge of products, services, terminology, procedures, and systems related to assigned area
Ability to manage multiple projects and deadlines simultaneously while maintaining a high degree of accuracy
Proficient computer skills, including Microsoft Office
Bachelor’s degree or equivalent experience
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $21.20 - $28.27 - $31.10U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.This job is no longer accepting applications
See open jobs at U.S. Bank.See open jobs similar to "Credit Bureau Reporting Disputes Team Lead" Clarksville-Montgomery County EDC.