At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Learn more about our benefits here!

Where is the work:

• This is a Remote position, candidate can be located anywhere in the US.

Responsibilities:

• Telephone and email system level support with deeper knowledge for all Residential products and Light Commercial products, air to air and less than 25 tons including application of these products
• Support Channel Partners with technical issue resolution
• Develop and provide training on products for the Field Service Representatives (FSR)
• Interface and collaborate with internal organizations through cross-functional quality forums and teams
• Documentation of field reported quality issues

Qualifications:

• Minimum of 5 years of field experience serving in a Residential and Light Commercial HVAC technical service/ support role required.

Key Competencies:

• Detail oriented and organized, able to coordinate workload
• Strong ability to troubleshoot complex mechanical and electrical systems over the phone
• Must be a strong team player, self-starter and flexible to varying work assignments
• Well-developed verbal, listening, and written communication skills required
• Personal computer competence and data entry with MS Office products required
• Must be customer focused
• Have the ability to make quality decisions
• Has to be able to manage time wisely
• Diverse technical background on both residential products and light commercial products <25 tons

Compensation:

Base Pay Range: $88,000-111,000

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.