The Office Manager (OM) will oversee all day-to-day operations of the clinic and shall consult with the Director of Physician Practices prior to implementing critical changes in operational procedures. OM must promote good public relations for the department and Tennova Healthcare - Clarksville while maintaining patient/customer confidentiality. Diligently monitors daily workflow and is alert to opportunities to improve efficiency and minimize costs. Regularly monitors and audits staff performance; supports physicians; coaches team; encourages professional development and growth among the team. OM has knowledge of financial goals; maintains/exceeds key indicator goals. OM works with other clinics, the hospital, the corporate office (PPSI, Athena, HIM, etc.) and vendors as the point-person for the clinic, along with the Director of Physician Practices.

BASIC KNOWLEDGE AND ABILITIES:

Education / License / Certification:

• High School Diploma or GED equivalent
• Degree in Healthcare or Business preferred
• Advanced certification in a health-related field preferred

Experience / Skills:

• Minimum of two years experience working in a physician office required
• Minimum of one year supervisory experience in a physician office or hospital required
• Skilled in physician office billing and coding required
• Must possess basic computer skills (email, internet, Excel, Word) required

• Office Manager experience in a physician practice preferred
• Specialty specific Office Mgr. or Supervisor experience preferred
• Electronic Medical Record experience preferred
• Must be able to read, comprehend and communicate on a professional level
• Attention to detail and concentration
• Ability to work in fast-paced, ever-changing environment