Patient Experience Champion
Develops and coordinates programs designed to promote the organization and its services to the community and the target population. Promotes activities and services through various forms of media. May be responsible for the recruiting, interviewing, hiring, training, and scheduling of volunteer workers. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. Bachelors degree in area of specialty and 1-3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field.
Patient Experience Champion is responsible for the administrative coordination and communication of the service culture at Tennova Healthcare - Clarksville. Under the direction of the CEO, the PEC will create and execute patient service initiatives with leaderships to support the alignment and achievement of excellent patient satisfaction results across all areas of the Patient Experience. Key components will include: distribution of patient perception of care reports, service recovery support and reporting, completing leader rounding and discharge callbacks as assigned. The PEC will be responsible for consistently communicating with the Hospital's Patient Experience Co-Champions to ensure that programs and initiatives related to the Standards of Behavior and Patient Experience Survey Results are correlated to support the CNO & CEO in achieving the optimal patient experience.