Responsibilities and Duties

Position Summary:

The I.T. Support Specialist functions as a primary point of contact for Information Technology Help Desk needs. Good customer service, communication, triage and problem follow-up skills are essential. This position is also responsible for several specific areas, including PC desktop/laptop and peripheral equipment, user login management, door access control, employee phones, networked printer/fax/copy/scanners. This position is one of a five person I.T. team that supports all aspects of the medical group’s technology solution needs. This role offers challenging and rewarding opportunities to be an important team member contributing to Premier Medical Group’s service mission to our valued patients.

Essential Functions:

• Serve as a primary point of contact for I.T. Help Desk. Respond to support needs via phone, in-person or remote. Diagnose and resolve technical hardware & software issues or assign them to other team members.
• Deploy and support end user computing hardware and software including Windows OS, chrome OS, tablets, smartphones and other various software applications.
• Deploy and support computing peripherals such as network printers, scanners, fax, card readers, cameras.
• Manage and deploy updated Windows OS images with essential applications like antivirus, printers, security updates, application software, system management tools.
• Setup and maintain user account logins to various applications.
• Support door access control system.
• Maintain security surveillance cameras.
• Support Mitel desk phones and softphones and voice mail settings.
• Solve patient portal or smart phone app issues with patients.
• Be capable of occasional Cat 6 data cabling .
• Communicate with external vendor support personnel as needed.
• Make recommendations for improvement or where problem prevention opportunities are noticed.
• Participate in after hours on-call support rotation.
• There is a strong I.T. teamwork in supporting the overall technology needs of Premier Medical Group. Be a good team member.
• Special projects as assigned.

Qualifications & Experience:

Education: Associates or Bachelors degree in Information Technology related field or equivalent certifications.

Experience: 2+ years related experience, or formal education, or PC hardware/networking certifications.

Knowledge/Abilities: Windows OS imaging, PC hardware, Google Workspace, Chromebooks, Antivirus, IP network fundamentals, network printing, good problem solver, good communications ability with excellent customer service skills, strong team player.