Residential Leasing Specialist - Temporary

Millan Enterprises is seeking a polished, personable, and highly organized Residential Leasing Specialist to lead all residential property showings across our portfolio. This field-based role is instrumental in driving leasing success by coordinating and conducting in-person tours while delivering a best-in-class experience to prospective tenants.

Operating from our centralized office, this position is dedicated to showings and first impressions. It requires close collaboration with the property management teams to ensure units are show-ready, schedules are efficiently managed, and follow-up communication is prompt and informative.

Success in this role demands strong organizational skills, impeccable attention to detail, and the ability to manage confidential information with discretion. The ideal candidate is proactive, emotionally intelligent, and thrives in a fast-paced environment where multitasking and professionalism are key. A passion for customer service and a commitment to hitting leasing goals and deadlines are essential.

This position is being offered as a temporary role with the potential to transition into a full-time position based on performance and business needs.

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Duties & Responsibilities

The Leasing Specialist for all residential properties, whose primary duties are to greet customers, to present the features and benefits of each property and to properly secure lease agreements with qualified prospects.

Overview of responsibilities:

Leasing & Customer Experience

• Serve as the primary point of contact for all in-person residential property showings across our multi-family and single-family portfolios.
• Manages the Leasing CRM by responding to leads via phone, email and text message, managing guest cards, Serve as the primary point of contact for all residential showings (multi-family and single-family).
• Conduct property tours, sell the value of the property, key features and amenities to convert leads into applicants.
• Provide timely, professional follow-up to all prospects.
• Represent Millan Enterprises with a polished, courteous, and knowledgeable demeanor.

Scheduling & Coordination

• Maintain and optimize the showing calendar, grouping showings geographically when possible.
• Coordinate with property managers and maintenance teams to ensure units are clean, staged, and show-ready.

Administrative Support

• Track lead interactions in AppFolio or designated CRM platform.
• Prescreen prospects to determine their requirements.
• Execute lease contracts and assist with leasing paperwork as needed.
• Monitor reports in order to analyze weekly traffic trends, measurable KPIs, and lease performance.
• Conduct market surveys as required.
• Inspections & Compliance
• Conduct pre-move-in inspections, document any existing damage, and take photos.
• Welcome new tenants and provide full orientation is needed.
• Contact tenants after move-in to ensure their experience was optimal; report all details to supervisor.
• Understand and comply with Fair Housing, ADA, and leasing-related regulations.

Property Presentation & Standards

• Maintain the day-to-day appearance and presentation of assigned properties, both interior and exterior. This includes performing reasonable, light touch-ups and cleaning when on site such as removing debris, addressing minor spills, light sweeping or blowing, and similar tasks that can be completed quickly and safely.
• Leasing Specialists are not responsible for in-depth cleaning, repairs, or maintenance work beyond this scope and are expected to submit work orders for any items requiring maintenance expertise, tools, or extended labor. This role includes proactive inspection, timely reporting, and coordination with the Maintenance team to ensure properties consistently meet company appearance standards.

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Education & Training

• High School or GED equivalent
• College or Associate degree not required

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Knowledge & Experience

• Experience working in property management or leasing is a must
• Knowledge of Fair Housing Laws
• Experience in sales
• Proficiency in Google Suites
• Strong customer service skills
• Strong understanding of business operations

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Skills & Abilities

• Exceptional interpersonal and communication skills—both verbal and written.
• Strong organizational and time management skills; must excel at multi-tasking.
• High emotional intelligence with a customer-first mindset.
• Self-starter who is proactive, punctual, and dependable.
• Ability to thrive in a mobile, field-based position with minimal supervision.
• Sales acumen and ability to confidently convert prospects to applicants.

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Working Conditions

Work Environment: Office

Hours / Shifts: Full Time; Monday–Friday; Occasional evening or weekend work may be required based on operational needs

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Compensation & Benefits

Salary: $22 - $26 per hour, based on experience

Benefits: Paid Time Off, Paid Holidays, Comprehensive and affordable plans for medical, dental, and vision coverage and 401k Retirement Match Program

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Other

Background check required.

This role is being offered as a temporary position with the potential to transition into a full-time role based on performance and organizational needs.