We are seeking an experienced and dedicated Residential Property Manager with a strong focus on resident retention and satisfaction. This position will work onsite at our Autumn Ridge Apartments in Clarksville, TN, to ensure the highest level of influence to this community and its residents.

As a key member of our property management team, you will be responsible for maintaining positive relationships with our residents, addressing their needs and concerns, and ensuring high resident satisfaction levels. Your exceptional communication, problem-solving, and organizational skills will be vital in promoting long-term resident retention and maximizing occupancy rates.

Duties and Responsibilities

Customer Experience:

• Provide an outstanding customer experience to all tenants and prospective tenants.
• Act as the main point of contact for residents, promptly and professionally addressing their inquiries, requests, and concerns.

Financial Management:

• Allocate payments such as rent, fees, and other charges.
• Prepare and maintain accurate records of resident communications, lease agreements, and financial transactions.
• Conduct market analysis reports for available properties and renewals, recommending rent adjustments as needed.

Resident Relations:

• Develop and implement strategies to enhance resident satisfaction and foster a sense of community within the properties.
• Conduct lease renewal discussions with residents, emphasizing the benefits of staying in our properties and addressing any concerns or issues raised by residents.

Leasing and Marketing:

• Responsible for leasing units, including conducting showings, ensuring photos and marketing materials are ready, and running comparative market analyses.
• Develop and implement leasing strategies to ensure units are leased quickly and at optimal rental rates.
• Conduct property tours for prospective residents, accurately describing rental rates and amenities.

Property Inspections and Maintenance:

• Conduct regular inspections of the properties to identify and address maintenance and repair needs.
• Oversee the progress of maintenance issues to ensure timely completion of repairs and maintenance tasks.

• Walk/drive the properties consistently to monitor curb appeal, property damage, and potential improvements, and report findings to the Director of Facilities Management.

Resident Retention and Community Building:

• Develop and implement proactive tenant retention strategies, such as organizing resident events, implementing rewards programs, and addressing lease renewal negotiations.
• Manage the tenant move-out process, conducting inspections, assessing damages, and processing security deposit refunds or deductions as necessary.

Compliance and Regulations:

• Ensure compliance with applicable fair housing laws and regulations.
• Monitor and enforce lease agreements, ensuring compliance with rental policies, rules, and regulations.

Property Management:

• Reduce vacancy and turnover by boosting resident retention, reducing turn time, and increasing property traffic.
• Oversee and execute all property management processes, including delinquencies, evictions, move-ins/outs, renewals, violations, abandonments, and make-ready inspections.
• Establish rental rates by surveying local rental markets and calculating overhead costs, depreciation, taxes, and profit goals.

Education:

High school diploma or GED

Knowledge and Experience:

• 1+ years experience working in property management or leasing required
• Strong customer service skills
• Knowledge of Fair Housing Laws

Skills and Abilities:

• Ability to work as a team and manage teams.
• Ability to communicate effectively
• Excellent time management skills
• Excellent written communication skills
• Attention to Detail
• Confidentiality
• Microsoft Office
• Must have reliable transportation to worksite

Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Compensation and Benefits:

$43,000 - $50,000

Paid Time Off, Health, Dental, + Vision, 401K and 401K Match