Title: IT Associate

Job Family: Business Management

Department: Information Technology

Employment Type: Full-Time, Salary Non-Exempt

Objective:

The IT Associate is Responsible for the on-site integration of company information systems, which may include hardware. Software, and networking products as well as operating systems. Will provide continual support to the IT Department and Manager

Essential Functions

1. Provide technical support for software maintenance or use.
2. Monitor computer system performance to ensure proper operation.
3. Read documents to gather technical information.
4. Collaborate with others to resolve information technology issues.
5. Resolve computer software problems.
6. Install computer hardware.
7. Teach/train others to use computer equipment, hardware, interface or software.
8. Protect customer data from outside infiltration through encryption, secure data storage, and other necessary means.
9. Assist with the installation of new hardware and software and help train employees on its use.
10. Maintain an inventory of all equipment, hardware, software, and supplies.
11. Assist IT Specialist with troubleshooting and monitoring of all hardware and software for upgrades and operating efficiency.

Education & Experience

• Bachelor’s Degree with information Technology focus, or Technical Degree combined with relevant work experience.
• Minimum 6 months to 1 year of experience in IT environment, with project management, networking, and implementation involvement.

Required Competencies

1. Computers & Electronics
2. Hardware & Software
3. Mathematics
4. Telecommunications
5. Systems Analysis

Required Skills

Communication: Including active speaking/listening, reading/writing skills in accordance with standard business practice and decorum.

Critical Thinking/Troubleshooting

Using logic and reasoning to identify problems as well as the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Time Management

Must be able to effectively organize work and tasks to achieve optimal output, while being flexible to adjusting priorities.

Details

Must have attention to details for all areas of work.

Ethical Behavior

Must maintain the highest ethical standards in the conduct of company affairs; must conduct business with integrity and comply with all applicable laws in a manner that excludes considerations of personal advantage or gain.

Work Environment/Physical Demands

• Normal, corrective vision range; ability to see color and distinguish letters, numbers and symbols.
• Frequently required to sit, stand, walk, talk, hear, bend, and reach.
• Ability to reach with hands and arms.
• Occasionally lift and/or move up to 25 pounds.

Travel

There is no travel expected with this position.

All qualified applicants of Hankook & Company ES America Corporation will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, sexual orientation, gender identity, disability age, genetic information, or veteran status.