Please be advised, visa sponsorship is not available for this position.

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands and internal equity.

POSITION PURPOSE

This position will evaluate and ensure maximum performance and availability is provided from every aspect of the network infrastructure. This position will be responsible for the day-to-day support, design, installation, and maintenance of production environments, while preserving excellent communication and documentation skills within a highly secured environment. This position will also provide; expert-level application and data integrity problem resolution; translate complex business requirements into programs, reports, and functions that facilitate the Credit Union's core mission, while identifying opportunities to improve member's experience; provide technical support and guidance for users; mentor other network support and client server specialists and plan, coordinate, and implement network security measures.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Responsible for Network

• Leads in the design, implementation, and maintenance of corporate infrastructure and co-location facilities, ensuring connectivity with vendor partners, members, and employees.
• Assists with configuring changes to components of the corporate LAN, WAN, and related networks.
• Maintains accurate records of maintenance associated with the company’s voice and data networks.
• Collaborates with IT team members and business units to assess and resolve infrastructure related issues.
• Assists with installation, configuration and maintenance of company routers, switches, firewalls, appliances, and related peripheral equipment.
• Acts as systems administrator for all company servers and hardware.
• Responsible for capital and operational recommendations for the infrastructure budget.
• Recruits, trains, manages (coaches/counsels), mentors, and provides directives to staff including monitoring goals, objectives, managing day-to-day infrastructure and operational activities, and performing annual reviews.
• Acts as the technical representative for enterprise-level strategic projects, ensuring milestone deadlines are met as well as completing project tasks.
• Provides specialized technical assistance in the development of new projects and systems regarding network capacity and planning.
• Researches new technologies and implementation strategies as well as recommends and implements improvements relative to network performance.
• Adheres to and enforces established corporate change management and project management processes related to the Credit Union’s network infrastructure.
• Responsible for timely patch management and reports monthly on status.
  
  

Responsible for establishing and maintaining good communication and coordination with users.

• Responds promptly to user's requests, ideas, problems, and concerns.
• Communicates effectively in both verbal and written form showcasing the skill of explaining technical concepts in non-technical terms to users with a clear, easy to understand format.
• Serves as escalation point for more advanced Helpdesk tickets.

Responsible for assessing established practices to predict and prevent future problems. This position will be viewed as a trusted advisor to Senior Leadership.

• Keeps management informed of significant problems and progress attained in reaching set objectives.
• Provides recommendations to establish new and more effective programs and future equipment needs.
• Provides technical support to computer operations and programming staff. Serves as a resource to other staff and provides appropriate user support as assigned.
• Provides guidance and acts as a resource to others in the Technology Department.
• Prepares reports of changes, discussing what was done and ramifications.
• Promotes and ensures all documentation is maintained and updated in the Department Knowledge Center.

Responsible for Security Infrastructure & Disaster Recovery for all IT Systems

• Analyzes data from monitoring systems and creates proactive solutions to protect the security infrastructure.
• Assist in executing business continuity and disaster recovery procedures for all IT systems as it relates to network and telecom infrastructure.
• Focus on working with third-party vendors to bolster the security posture of the network.
• Resolve all findings from annual third-party audits related to the Network and Security Infrastructure.

Assume responsibility for related duties as required or assigned

• Stays abreast of changes in technology, including a desire to update skills regularly to stay current with changes.
• Available for after-hours on-call support. Respond to cell phone calls and/or texts.
• Participates in community and civic events to promote awareness of the Credit Union in the community.
• Provides day-to-day oversight responsibility for ensuring compliance with regulatory laws as they relate to functions within their department to include Bank Secrecy Act/Anti-Money Laundering Act, and USA Patriot Act compliance.
• Attends and participates in all required meetings, training, and committees.
• Responsible for creating and fostering a positive, successful, and professional work environment.
• Serve as a back-up for VP and as point of contact for Credit Union staff.
• Ensures that work area and assigned equipment are clean, secure, and well maintained.
• Completes special projects or other duties as assigned by management.

PERFORMANCE MEASUREMENTS

• Current applications are continually and effectively analyzed to ensure that information and security needs are met. Updates, enhances, and customizes programs as needed.
• Maintains data and program integrity.
• Tasks are completed on schedule.
• Users can effectively utilize established systems and are comfortable and satisfied with them.
• Good working relations exist with users. Users' concerns are promptly addressed, and any problems effectively resolved.
• Required reports are timely, accurate, and complete.
• Informs the management of area activities and any significant problems.
• Effectively trains, coaches, and coordinates with all Technology staff.
• Recommends improvements in policies, procedures and programming functions.
• Fortera Core Values are satisfactorily demonstrated.

Special Note: Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, disability, pregnancy, genetic information, religious preference, protected veteran status, sexual orientation, gender identity or any other trait protected by state or federal law.

Please be advised, visa sponsorship is not available for this position.

QUALIFICATIONS

Education/Certification:

• High school diploma or equivalent plus 2 years’ additional computer training, and a minimum of 10 years’ Information Technology experience, preferably in the financial services industry; or an equivalent combination of 12 years’ of education, training, certifications, and relevant professional and/or military experience that demonstrates the knowledge, skills and abilities to perform the essential functions of the position.
• Bachelor's degree in computer science or a related technical field preferred.
• MCSE, CCNP or equivalent certification preferred.
• Valid driver's license.

Required Knowledge:

• Understanding of financial institution operations and technology needs preferred.
• Working knowledge of business software applications to include MS Office/0365/Azure.
• Knowledge of network operations and related computer hardware and software.
• Knowledge of network technologies such as Active Directory, SMB, SMTP, TCP/IP, DNS, SFTP and SSH.
• Knowledge of telecommunications technologies.

EXPERIENCE REQUIRED:

• 10+ years’ experience in Information Technology - preferably in a financial environment.
• 3+ years of demonstrated supervisory/management experience.

EXPERIENCE PREFERRED:

• VMware: ESXi | vCenter | SRM
• Cisco: IOS | ASA | UCS
• Palo Alto
• Meraki
• Microsoft: AD | Exchange | SQL | 0365
• OS: Windows | Windows Server | IBM AIX | Linux
• SAN | DVR | Physical Security Systems | Power Redundancy
• Knowledge of information security standards such as NIST 53, CAT/ACET, NCUA and FFIEC handbooks.

REQUIRED: Skills/Abilities:

• Accurately assess cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality.
• Strong time management skills with the ability to manage multiple projects concurrently with strong prioritization skills.
• Able to conduct effective business analysis.
• Strong critical thinking and problem-solving skills. Organized and attentive to detail.
• Strong leader with ability to demonstrate sound judgment, and decision-making.
• Strong customer service skills and a willingness to assist others.
• Strong interpersonal and supervisory abilities.
• Able to maintain team accountability and lead staff through change and interpersonal challenges.
• Able to communicate complex information clearly.
• Able to integrate technologies with existing infrastructure and products.
• Able to work well under pressure while always promoting a professional image of the Credit Union.
• Able to collaborate and work cooperatively at all levels.
• Able to provide technical and application support.
• Able to meet deadlines and maintain an effective and efficient workflow.
• Able to work at any Credit Union location that may include extended hours, holidays, or Saturdays.
• Regular and predictable attendance.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking:

• Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly.
  

Stooping:

• Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.

Kneeling:

• Resting on knee or knees.

Reaching:

• Extending hand(s) and arm(s) in any direction.

Finger Dexterity:

• Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Lifting:

• Using the upper body and back muscles to lift objects.

Grasping:

• Using fingers to palm an object.

Repetitive Motions:

• Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Hearing:

• Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities:

• Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.

Physical Strength:

• Sitting most of the time. Exerts up to 50 lbs. occasionally, and/or up to 20 lbs. frequently.

WORKING CONDITIONS

None:

• No hazardous or significantly unpleasant conditions (such as in a typical office).
• Frequent local travel.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability:

• Ability to deal with a variety of variables under only limited standardization.
• Able to interpret various instructions.

Mathematics Ability:

• Ability to compute discount, interest, profit, and loss; commission markup and selling price; ratio and proportion and percentage.
• Able to perform very simple algebra.
  
  

Language Ability:

• Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias.
• Ability to prepare memos, reports, and essays using proper punctuation, spelling and grammar.
• Ability to communicate directly with appropriate pauses and emphasis; correct punctuation (or sign equivalent), and variation in word order; using present, perfect, and future tenses.