Company Description

Florim USA, based in Clarksville, TN, is one of the largest porcelain tile manufacturers in North America, producing over 100 million square feet of tile annually in a state-of-the-art facility spanning over 1 million square feet. Established in 2000, the company is renowned for its commitment to innovation, quality, design, and sustainability, holding notable environmental accreditations like the WELL Health and Safety Rating. Florim USA sources raw materials locally within a 500-mile radius, emphasizing ecological responsibility and manufacturing resilience. The company’s Mile®stone brand distributes products to over 2,500 stores nationwide.

Role Description

Florim USA is seeking a professional, customer-focused Receptionist to serve as the first point of contact for customers, vendors, visitors, and delivery personnel. This role is responsible for creating a welcoming environment, managing incoming communications, supporting administrative operations, and assisting the Customer Service team with order processing, reporting, and customer support activities.

The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities while maintaining a high level of professionalism and confidentiality.

Essential Function

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

• Reception & Visitor Management: Serves as the first point of contact for customers, vendors, delivery personnel, and visitors by providing a professional and welcoming experience while directing inquiries appropriately.
• Call & E-mail Management: Answers, screens, and routes incoming phone calls and email correspondence, ensuring timely and accurate communication throughout the organization.
• Customer Support: Assists customers with inquiries regarding orders, shipments, product information, and inventory availability while maintaining a high level of customer service.
• Order & Documentation Support: Supports the Customer Service team with order entry, order tracking, document management, and related administrative functions.
• Inventory Reporting: Creates, maintains, and distributes daily inventory and operational reports to support business needs and customer requests.
• Data Entry & Record Maintenance: Accurately enters, updates, and maintains customer records, sales information, and other business data within company systems and CRM platforms.
• Sales & Customer Coordination: Facilitates communication between customers, sales representatives, customer service personnel, and internal departments to ensure efficient resolution of requests and issues.
• Sample Request Processing: Coordinates and processes product sample requests, ensuring timely fulfillment and accurate documentation.
• Website Administration: Monitors and responds to website inquiries and maintains website correspondence to ensure customer requests are addressed promptly.
• Product Knowledge Development: Maintains knowledge of company products and services to effectively assist customers and provide accurate information.
• Administrative Support: Provides general administrative support to Customer Service, and other departments as needed to support daily business operations.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a receptionist, administrative, customer service, or office support role preferred.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Experience with SAP or CRM software is a plus.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining professionalism and accuracy.
• Ability to work effectively in a team-oriented environment.
• Commitment to delivering exceptional customer service.

What We Offer

Florim USA is proud to support our employees with a competitive compensation and comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k) with company match
• Employee stock options
• Paid time off and volunteer time off (VTO)
• Tuition reimbursement
• Professional development opportunities

Background Check & Drug Screening:

All offers of employment are contingent upon successful completion of a background check and pre-employment drug screening, in accordance with company policy and applicable federal, state, and local regulations.

Florim USA provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by law.