TEXT 'JOBS' to 1-844-HRFLORIMÂ (1-844-473-5674)Â

for all openings

CUSTOMER SERVICE REPRESENTATIVE

The best and brightest always have choices in the Customer Service Industry.

We want you to view your time at Florim USA as an investment in your future! The longer you stay with Florim USA, the wider the breadth of opportunities and experiences you will gain.

APPLY NOW to start working with one of the nation's largest tile corporations completing important projects of critical significance.

Florim USA is interested in hiring Customer Service Representatives who are looking to broaden their skill sets and gain valuable experiences to help enhance their marketability and advance their careers.

Take advantage of Florim USA's lucrative incentive plans and competitive base salary. Additionally, we offer comprehensive benefits plans including healthcare/dental/vision, paid vacation, paid holidays, 401k plan, tuition reimbursement, gasoline reimbursement, discounts on tile, employee referral bonus, and more!

Professional Attributes of Customer Service Representatives at Florim USA:

• High energy and enthusiasm, with a strong commitment to exceeding client expectations
• Flexibility and openness to work on a variety of assignments, industries, and roles
• Ability to learn quickly, make an immediate impact, and provide value-added services to our clients
• Strong communication skills and impersonal skills, displaying the ability to connect and build relationships with clients, company leaders, and peers.
• Confidence in professional aptitude and ability to effectively convey skills, knowledge, and qualifications to clients
• Team player with a strong desire to be an active, long-term participant in the growth of the corporate office and company overall.
• Entrepreneurial spirit and belief in the opportunities that Florim USA offers
• Interest and passion to get involved in other professional experiences within the departments

Skills, Knowledge, and Qualifications of a Customer Service Representative:

• Associate’s degree or 4-5 years of experience in Customer Service
• SAP experience strongly preferred or familiarity with sales order process of an ERP system
• Great organizational and time management skills
• Must have a sense of urgency - awareness of timeliness and deadlines
• Must be a self-starter / problem solver / goal getter

Responsibilities of Customer Service Representative:

Customer Service Representatives communicate with customers by computer and phone, processes orders, claims, credits, and coordinates the shipping of porcelain tile by performing the following duties:

• Research customer ordering history for assigned product brand. Â Consider projections from assigned customer to plan for future production. Â Participate in production planning team as needed.
• Receive order forms, determine charges for services requested. Â Prepares change of address records and issues discontinuance orders. Â Notifies customer of order process and product availability. Â Informs customer of new or additional products as well as discontinuance of old product. Â Tracks promotional prices approved by marketing supervisor and coordinates approval.
• Schedules customer orders for timely shipment. Â Research and expedite late shipments or non-arrivals through warehouse or UPS representative. Â Reports shipping errors and customer complaints to warehouse manager. Â Adjust inventory and orders in the SAP system to reflect actual shipment when shipping error occurs.
• Perform periodic location checks for customers. Â Research lot numbers and product availability within the warehouse for customer inquiries. Â Work with shipping coordinator to resolve inventory errors in the SAP system prior to shipment of orders.
• Service assigned accounts within specific product brand. Â Must conform to team atmosphere within each product brand as well as between brands.
• Cross train within brand to accommodate customers in the event another account representative is absent.
• General knowledge of the other brands is required to assist with phone inquiries.
• Maintain customer files, orders, and billing documents.  Generate various computer-maintained reports.  Perform other incidental duties as needed (i. e., faxing, filing, typing memos and e-mail etc.)
• Maintains a clean and tidy work area.
• Adhere to all safety regulations, attend all safety training and wear required safety equipment per related safety SOP'S.

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