First Financial Bank
Job Description

Job Title

Collector

Status

Hourly

Reports To

Consumer Collection Supervisor

Summary

Serves as collection agent for all accounts deemed delinquent. Responsible for collection of collateral.

Typical Job Entry Requirements

• High school diploma or equivalent.
• Prior banking experience with collection experience a plus.
• Computer experience with a working knowledge of word processing and spreadsheet software programs.
• Good written and oral communication skills.

Primary Activities

(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Acts as a collection agent on all loan accounts deemed delinquent. This includes all charge-off activity and recoveries.
• Calls on customers with past due accounts and assists customers with financial counseling via phone and mail.
• Responsible for the retrieval of repossessed units through repossession agents.
• Assemble charge-off files
• Assist customers with loan cure programs

Competency/Skill Level

(The behaviors, knowledge, and motivations important to success in the job.)

• Written and Oral Communication skills
• Initiative
• Customer Service Orientation
• Problem Assessment and Solving skills
• Detail Oriented
• Organizational skills

Key Behaviors

• Provides Proper Telephone Etiquette to Internal/External Customers
• Services Internal/External Customer Requests/Inquiries
• Reviews Required Documentation for Accuracy and Completeness
• Recognizes and Follows Through on Referral Opportunities
• Personal Development as Established with Manager

Compliance requirements

Critical Job Elements

(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Generally good working environment with little exposure to noise, extreme temperatures, or other adverse factors.
• Limited physical effort required.
• Above average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately.
• Above average mental effort consisting of complexity of decision making, concentration and memory.
• Above average amount of pressure to work efficiently and accurately.