IT Business Systems Analyst - Own Brand Business Technology
Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.
Ferguson’s Own Brand businesses are subsidiary business units that act as the designer, manufacturer (through 3rd party manufacturing), importer, warehouser, and seller of proprietary products through Business-to-Consumer (B2C), Business-to-Business (B2B), and Marketplace or Business-to-Business-to-Customer (B2B2C) sales channels.
Ferguson is undertaking a project to select a common set of business applications which is to be used to manage and execute business operations across the eight independent Own Brand businesses. The project team, of which the business system analyst will be a core and critical member, will be responsible for determining business requirements, collaborating with business leadership to define end state business operations model(s), contribute to the selection of best-fit business applications, develop an implementation roadmap, draft and gain approval for the business case to acquire and deploy the chosen business applications, and implement the new solution stack.
DUTIES AND RESPONSIBILITIES:
Responsible for elicitation, analysis, and documentation of business requirements.
Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
Documents current business processes and models to define requirements and/or gaps.
Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
Evaluate the impact of potential software and process changes on the organization.
Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
Assist in the creation of the business case documentation.
Understanding of architectural consistency and usability standards.
Responsible for configuring and maintaining software and other technological aspects of a business process across environments. Develop configuration workbook and obtain approval from product manager and/or business owners.
Plan and execute assigned configuration tasks within deadlines.
Defines and develops user test cases and validates test results during testing.
Executes unit and functional test cases.
May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
Bachelor’s degree in Computer Science, Information Systems, Business, or another related field or equivalent work experience.
Experience with any of the following business areas are preferred: Accounting and finance, warehouse operations, purchasing, order management, and order fulfillment.
Typically requires 2-6 years of relevant technical or business work experience.
Experience in Business Analysis can be substituted for education.
Minimum of 5 years business analysis or systems analysis experience preferred.
Associate is expected to operate at the proficient level across the following areas of technical knowledge and skill:
Ability to organize and prioritize work.
Detail oriented, proactive, creative, and efficient
Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
Familiarity with application integration methods to include understanding of data mapping process.
Ability to effectively work both independently and collaboratively in a team environment
Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
Expertise in ERP solution selection and implementation is a plus
Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
Ability to work with all levels of associates
Ability to work with minimal supervision in a very dynamic environment
Ability to learn new systems and tools
Knowledge of the software development life cycle methodologies, processes, and procedures.
Effective in a variety of formal/informal presentation settings: one-on-one, small, and large group.
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.
-$5,444.76 - $9,537.00
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.