This is the second of three levels in the Human Resources series. Incumbents coordinate a broad range of programs related to human resources. Responsibilities may include developing and coordinating training programs; collecting and analyzing data; making recommendations based on the analysis of data; interviewing applicants; providing guidance to employees, supervisors, and managers on employee relations issues; developing and directing diversity and inclusion efforts Citywide, including engaging members of the public; investigating complaints; preparing formal reports; and coordinating new employee orientations.

Essential Functions:

• Compiles, organizes, and analyzes a variety of data; tracks human resource metrics; creates reports; and recommends changes to policies, procedures, compensation, and/or benefit levels; manages related records; maintains confidentiality of sensitive information and protected health information (PHI) in accordance with the HIPAA Privacy Rule and Security Rule.

• Advises employees, managers, and supervisors on FMLA/ADA rights and coordinates the approval/denial of certifications.

• Assists employees and dependents with benefit questions, claims and issues associated with them.

• Develops and coordinates training programs which includes identifying training needs, developing, or selecting training materials, scheduling training sessions, presenting training materials, and analyzing training effectiveness.

• Provides counsel and direction to supervisors and managers on human resource issues.

• Interviews applicants for open positions which may include developing and reviewing interview questions, training other interviewers on appropriate and legal interview procedures, and assessing applicants' responses to interview questions; coordinates new employee orientations.

• Investigates complaints involving employee relation issues which includes interviewing employees, analyzing information, and presenting findings.

• Performs other duties of a similar nature or level.

• Performs other related work as required.

Education and Experience

• Associate degree in Human Resources, Business, or a related field.

• Two (2) years of Human Resources experience.

• An equivalent combination of education and experience sufficient to perform the job's essential duties.

License and Certifications

• None.

Knowledge, Skills, and Abilities:

Knowledge of:

• Human resources principles and practices.

• Employee relations principles and practices.

• Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes, including the HIPAA Privacy Rule and the Security Rule.

• Mathematical and statistical principles.

• Diversity management principles.

• Record maintenance techniques.

• Computers and related software applications.

• Interviewing techniques.

• Recordkeeping principles.

• Customer service principles.

Skill in:

• Coordinating programs and services.

• Compiling, analyzing, and summarizing information.

• Presenting training materials.

• Interviewing applicants.

• Maintaining confidentiality.

• Performing mathematical and statistical calculations.

• Providing customer service.

• Maintaining records.

• Using computers and related software applications.

• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements:

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• Grasping: Applying pressure to an object with the fingers and palm.

• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.

• Mental Acuity: Making rational decisions through sound logic and deductive processes.

• Reaching: Extending hand(s) and arm(s) in any direction.

• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.

• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.

• Standing: Particularly for sustained periods of time.

• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

• Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.

• Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.