This is the second of three levels in the Information Technology - Applications series. Incumbents design, develop, code, maintain, and update assigned applications. Responsibilities may include designing, developing, installing, and maintaining websites, report functions, and applications; installing and testing upgrades and patches; writing code; and preparing analytical and statistical reports.

Essential Functions:

• Designs, codes, and tests system and application projects, which includes designing, writing, and testing programs; analyzing system and/or business problems; and/or performing related activities.

• Manages the creation of online forms for all departments, including calculating Excel formulas, signature workflows, creating templates, administration, and instruction of the software.

• Provides customer service and application maintenance, which includes communicating with end-users and gathering information to ensure understanding of requirements; identifying program and application problems and recommending solutions; performing maintenance to systems; and estimating time requirements and costs.

• Monitors, configures, and maintains systems and applications in assigned area of responsibility; upgrades, installs, and tests new applications.

• Prepares, maintains, updates, and reviews a variety of operational records and reports.

• Performs other duties of a similar nature or level.

• Performs other related work as required.

Education and Experience

• High school graduate or equivalent.

• Two (2) years programming experience in area of responsibility

• An equivalent combination of education and experience sufficient to perform the job's essential duties.

License and Certifications

• CJIS certified (Criminal Justice Information Systems).

Knowledge, Skills, and Abilities:

Knowledge of:

• Applicable applications and software systems.

• System analysis and application design principles.

• Applicable programming language.

• Customer service principles.

• Recordkeeping principles.

• Computers and related software applications.

Skill in:

• Analyzing systems and user requirements.

• Developing computer applications.

• Troubleshooting and repairing applications and software systems.

• Providing end-user support.

• Communicating technical information to a non-technical audience.

• Maintaining operational records.

• Using a computer and related software applications.

• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements:

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• Grasping: Applying pressure to an object with the fingers and palm.

• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.

• Mental Acuity: Making rational decisions through sound logic and deductive processes.

• Reaching: Extending hand(s) and arm(s) in any direction.

• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.

• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.

• Standing: Particularly for sustained periods of time.

• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

• Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.

• Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.