Utilities Customer Service Representative I
City of Clarksville
This job is no longer accepting applications
See open jobs at City of Clarksville.See open jobs similar to "Utilities Customer Service Representative I" Clarksville-Montgomery County EDC.Customer Service
Clarksville, TN, USA
Posted 6+ months ago
- Description
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CLASS SUMMARY:
This is the first of four levels in the Utilities Customer Service series. This is an entry level position where incumbents provide customer service regarding gas, water, and/or sewer accounts and enter, retrieve and maintain related data. Responsibilities may include responding to questions; providing information on multiple available services and related fees; retrieving data from electronic and physical records; establishing and closing customer accounts; entering transactions; collecting a variety of fees; processing service changes and related transactions; balancing cash receipts; preparing, dispatching and scheduling service orders; and completing related clerical tasks. - Example of Duties
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TYPICAL CLASS ESSENTIAL DUTIES:(These duties are a representative sample; position assignments may vary.)
- Provides accurate, detailed and timely responses to inquiries from the general public, to include gas, water and/or sewer customers, with a variety of information, which includes responding to questions regarding new customer connects or disconnects, providing information on multiple services, billing, and related fees, and collecting fees, while developing and sustaining customer relationships by maintaining a friendly, professional and courteous demeanor to provide proactive customer service at all times.
- Processes and records a variety of basic accounting transactions based within CGW billing rates and software, which includes establishing and closing customer accounts, entering transactions, processing transactions, balancing cash receipts, and preparing related records.
- Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail and entering data.
- Processes service changes and schedules and dispatches service orders.
- Prepares a variety of routine logs and reports.
- Performs other duties of a similar nature or level.
- Typical Qualifications
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TRAINING AND EXPERIENCE (positions in this class typically require):
High School Diploma or equivalent (G.E.D.) and three years of clerical, accounting, bank teller, customer service or similar experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. - Supplemental Information
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LICENSING REQUIREMENTS (positions in this class typically require):
Licensing Requirements:
- None.
KNOWLEDGE (position requirements at entry):
Knowledge of:
- Customer service principles and practices;
- Modern office equipment;
- Basic accounting principles;
- Recordkeeping principles;
- Computers and related software applications.
SKILLS (position requirements at entry):
Skill in:
- Providing high level of customer service through verbal and written communication;
- Performing basic accounting transactions;
- Preparing routine reports;
- Operating modern office equipment;
- Preparing basic records and reports;
- Using a computer and related software applications;
- Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
PHYSICAL REQUIREMENTS:
Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.NOTE:
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
This job is no longer accepting applications
See open jobs at City of Clarksville.See open jobs similar to "Utilities Customer Service Representative I" Clarksville-Montgomery County EDC.