The Career Success Operations Coordinator collaborates through a cross-divisional and cross-institutional approach to support experiential learning initiatives, student employment operations, and career readiness efforts that advance holistic student success. This position serves with a student-centered philosophy that contributes to an engaging, supportive, and career-focused campus environment by assisting students in developing professional competencies, navigating experiential learning opportunities, and achieving post-graduate success. Through collaboration, assessment, data-informed practices, and operational support, the Coordinator helps foster meaningful student engagement while supporting institutional goals related to career development and workforce readiness.

Characteristics of a Successful Candidate:

• Detail-oriented and organized with a proactive approach to program planning.

• Passionate about creating impactful career development experiences for students.

• Strong interpersonal and communication skills, with the ability to collaborate effectively with campus partners, community partners, employers, and students.

• Experience with data reporting tools, dashboards, or assessment platforms.

• Demonstrated commitment to student development and higher education.

• Familiarity with career management platforms (e.g., Handshake).

Responsibilities Include:

Experiential Learning & Student Employment

• Serve as the center’s point of contact for on-campus student employment including federal work-study, graduate assistantships, research roles, and other student jobs.

• Manage the APSU Student Employment email account and respond to inquiries in a timely and professional manner.

• Collaborate with Human Resources, Financial Aid, and Graduate Studies to support student hiring processes and troubleshoot issues.

• Educate students and departments on hiring procedures, policies, and use of the Handshake platform.

• Plan, design, and facilitate/present regular orientation workshops for new student employees and supervisors, as well as career readiness training and resources for students and campus partners.

• Assist in the creation and refinement of student employment policies and procedures.

• Manage job postings and internal accounts for departments on Handshake, including overseeing assessments tied to student employment experiences.

• Advise students regarding experiential learning opportunities, such as student employment and internships.
• Assist in the supervision of student employees/interns within the Career Success Center.

Data Analysis, Reporting & Technology Platforms

• Assist in the coordination and administration of the First Destination Survey (FDS), including outreach strategies, follow-up efforts, and knowledge rate improvement initiatives.

• Support the assessment, tracking, analyzing, and reporting of student employment, career outcomes, and experiential learning, aligned with institutional goals.

• Utilize Handshake and other online platforms to maintain accurate and current records, track student engagement, assist employers with accounts and registrations, and support the day-to-day operations of the center.

• Partner with Institutional Research and campus stakeholders to ensure data accuracy, compliance with national reporting standards, and timely submission of reports.

Career Programming and Employer Engagement Support

• Provide logistical coordination and operational support for career fairs, employer/on-campus recruitment events, and experiential learning initiatives.

• Collaborate with the career success team, facilities, vendors, and stakeholders to support the planning, implementation, and management of event operations.

• Assist with communications related to career initiatives and student employment efforts.

Department and Division

• Maintain open communications with the Associate Director and Director of the Career Success Center to share information and engage in creative problem-solving to benefit the University community.

• Represent the Career Success Center at university-wide events, committees, and initiatives, as needed.

• Stay informed on career development best practices and student employment trends.

• Participate in related professional organizations for continuing development.

• Provide general support for marketing and outreach efforts.

• Work occasional evenings and weekends for career-related events.

• Other duties as assigned.

Required Skills and Qualifications:

• Bachelor’s degree and related experience.

• Advanced verbal and written communication skills, including presentation experience.

• Exceptional organizational and time management skills with the ability to manage multiple priorities.

• Strong analytical skills with the ability to interpret data and translate findings into actionable strategies.

• Ability to work independently and collaboratively in a team setting.

• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and operating a personal computer.

Preferred Skills and Qualifications:

• Master’s degree in Higher Education, Student Affairs, Business, Communication, Human Resources, or a related field, and at least two (2) years of experience in career services, human resources, student employment, recruitment, or a related field in higher education or business (Any appropriate combination of relevant education, full-time or graduate assistantship experience, and/or certifications may be considered).

• Knowledge of career and student development frameworks, experiential learning, and federal work-study policies.

• Experience planning and executing events or programs in a fast-paced environment.

• Experience using career management platforms such as Handshake.

Physical Requirements:

• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

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Austin Peay State University is a four-year public, doctoral-level university, with six colleges and four Chairs of Excellence. The University has an enrollment of over 11,000 students and is located in Clarksville, Tennessee, a community of an estimated 150,287 people located approximately 40 miles northwest of Nashville, TN.

Austin Peay State University is a proud supporter of hiring veterans. We hire veterans with equivalent experiences and pay grades from their military service, rather than requiring or preferring only college degrees. Please visit our website for more information on how veterans can qualify for additional employment opportunities at APSU: https://www.apsu.edu/human-resources/hiring-veterans/.

Austin Peay State University (APSU) prohibits discrimination in all employment, programs, and activities based on race, color, religion, national origin, sex (including pregnancy), disability, age, veteran status, genetic information, or any other legally protected status. For Title IX inquiries or complaints, contact: Chief of Institutional Culture & Title IX Coordinator, LaNeeça R. Williams at williamslr@apsu.edu | 931-221-7690, Browning Building, Room 140, Clarksville, TN 37044. For other non-discrimination concerns, contact: Director of Institutional Culture & Title VI & Title VII Coordinator, Dr. Jo Baldwin at baldwinjapsu.edu | 931-221-7178 or Associate Director of Accessibility Compliance & ADA/504 Coordinator, Jayme Glover at gloverj@apsu.edu | 931-221-7160. View APSU’s full nondiscrimination policy at Policy 6:001.

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The Career Success Operations Coordinator reports to the Associate Director for Career Success Operations within the Career Success Center at Austin Peay State University. This role supports experiential learning, student employment strategy, career outcomes data tracking, and assessment efforts that advance institutional goals related to career readiness and post-graduate success at Austin Peay State University. The Coordinator oversees student employment as a high-impact experiential learning initiative aligned with career readiness competencies. This position plays a critical role in managing First Destination Survey data, maintaining career technology platforms, supporting institutional reporting efforts, and ensuring data-informed decision-making across the Career Success Center. The Career Success Operations Coordinator will serve as a highly organized, student-centered team member who thrives in a dynamic, fast-paced environment and is passionate about student career success.