Specialist, VEB Technology
Austin Peay State University
The Specialist, VEB Technology reports to the Director of Veterans Education Benefits, serves as the main liaison with the Office of Information Technology, and collaborates with the Military & Veterans Affairs Division. This position is responsible for working on all interfaces for Ellucian Banner, Dynamic Forms, and other software programs utilized by the office.
Primary Duties & Responsibilities
-Data reporting SQL writing, editing, and design. Development and maintenance of reports, workflows, design UC4 chains as necessary; review reports developed by other users and offer technical guidance and support.
-Writing and maintenance of Algorithmic rules for various federal and state programs
-Establish and maintain rules, validation tables, and other operating parameters in Banner.
-Project management for systems such as Dynamic Forms, Perceptive Imaging System, and federal projects, etc.
-Prioritization and decision making for multiple projects and multiple systems. Ensure data is correct and reports understandable for end-user.
-Technical liaison and data reporting for the VA, SAA (THEC-Veterans Education), and other University departments as needed.
-Data Security Steward for Veterans Education Benefits Office (VEBO)
-Electronic Records Management for VEBO. Test system upgrades, document all aspects of upgrades and document changes to business processes and procedures.
-Provide technical, data, and process improvement support primarily to VEBO
-Diagnose and resolve end-user problems and respond to escalated issues
-Work collaboratively, as needed with Office of Information Technology staff. Work as part of a testing team, when necessary.
-Management of quarterly releases for Banner Ellucian modules that may impact VEBO and work collaboratively with Financial Aid on set up for each new aid year.
-Act as VEBO liaison with the Office of Information Technology on computer inventory and technical issues
-Meet and provide information to federal, state, and internal auditors as requested.
-Training of VEBO staff and contracted VA student employees on Banner processes, software programs, and various projects for the office.
-Attend monthly meetings with Office of Information Technology staff. Serve on campus committees as needed.
-Serve as a secondary school certifying official when needed.
-Responsible for the proper processing, accountability and loading of incoming applications and supporting documentation into the APSU Banner and scanning systems and VA Enrollment Manager system.
-Design methods for streamlining the automation of processes within the office such as automating the correspondence sent by the office to students requesting their action or documentation.
Knowledge, Skills & Abilities
-Ability to efficiently operate a personal computer and associated software (Outlook, Word, Excel, Adobe, etc.) and Ellucian Banner.
-Ability to use FTP
-Ability to remain current in Ellucian Banner updates, university, federal and state policies and practices and technology.
-Knowledge of UC4 and Argos report writing.
-Knowledge of SQL and HTML
-Knowledge of relational databases.
-Ability to accurately write, modify, test and document report requests.
-Ability to manage projects skillfully.
-Ability to read and utilize technical manuals.
-Ability to make calculated business decisions.
-Ability to communicate effectively and appropriately.
-Ability to maintain confidentiality of records and information.
Required Minimum Qualifications
-Bachelor’s Degree in Computer Information Systems, Computer Technology, Computer Science or related fields
-A minimum of two (2) years of related work experience or equivalent in higher education experience and graduate level studies
-Advanced knowledge of web-based relational application software systems.
-Advanced knowledge of the use of database software, query, SQL and report-writing tools.
-A background check will be required of the successful applicant.
Austin Peay State University is a four-year public, doctoral-level university, with six colleges and four Chairs of Excellence. The University has an enrollment of over 11,000 students and is located in Clarksville, Tennessee, a community of an estimated 150,287 people located approximately 40 miles northwest of Nashville, TN.
Austin Peay State University is a proud supporter of hiring veterans. We hire veterans with equivalent experiences and pay grades from their military service, rather than requiring or preferring only college degrees. Please visit our website for more information on how veterans can qualify for additional employment opportunities at APSU: https://www.apsu.edu/human-resources/hiring-veterans/.
Austin Peay State University (APSU) prohibits discrimination in all employment, programs, and activities based on race, color, religion, national origin, sex (including pregnancy), disability, age, veteran status, genetic information, or any other legally protected status. For Title IX inquiries or complaints, contact: Chief of Institutional Culture & Title IX Coordinator, LaNeeça R. Williams at williamslr@apsu.edu | 931-221-7690, Browning Building, Room 140, Clarksville, TN 37044. For other non-discrimination concerns, contact: Director of Institutional Culture & Title VI & Title VII Coordinator, Dr. Jo Baldwin at baldwinjapsu.edu | 931-221-7178 or Associate Director of Accessibility Compliance & ADA/504 Coordinator, Jayme Glover at gloverj@apsu.edu | 931-221-7160. View APSU’s full nondiscrimination policy at Policy 6:001.
The Specialist, VEB Technology reports to the Director of Veterans Education Benefits, serves as the main liaison with the Office of Information Technology, and collaborates with the Military & Veterans Affairs Division. This position is responsible for working on all interfaces for Ellucian Banner, Dynamic Forms, and other software programs utilized by the office.