| Position Summary | This position will work under general supervision of the Executive Director of Housing. Will be responsible for greeting and answering questions from students/staff/faculty/visitors and providing customer service to the Offices of Housing & Residence Life and Dining Services and Community Engagement and Sustainability.
Austin Peay State University is a four-year public, doctoral-level university, with six colleges and four Chairs of Excellence. The University has an enrollment of over 9,000 students and is located in Clarksville, Tennessee, a community of an estimated 166,000 people located approximately 40 miles northwest of Nashville, TN.
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| Primary Duties and Responsibilities | - Greet visitors and provide general information.
- Serve as office receptionist.
- Answer telephones, refer calls, take messages and make appointments for staff.
- Sort and distribute incoming/outgoing mail.
- File office documents/records as needed.
- Process all paperwork/purchase orders related to housing projects/furniture orders etc.
- Complete procurement forms at end of projects/process invoices/receive per procurement guidelines.
- Maintain rosters for Faculty/Staff housing.
- Check out loaner keys to students, following safety and security rules.
- Implement security measures to include accurate record of keys issued/returned for residents and/or staff.
- Submit and monitor housing work orders. Prioritize all student work orders, input data and file all reports.
- Submit and monitor maintenance for campus laundry service.
- Schedule meetings for Housing & Residence Life staff and process correspondence concerning the meeting schedules as directed.
- Schedule meeting rooms under the jurisdiction of Housing & Residence Life Office.
- Assist Housing & Residence Life staff with preparation of routine correspondence, work orders and other printed materials.
- Type correspondence, forms, documents and other printed materials upon request.
- Initiate mailings for all outside correspondence (applications, marketing, general information).
- Assist with special projects as needed pertaining to Housing & Residence Life, Dining Services, and Community Engagement and Sustainability Offices, such as master plans, project updates, retention reports or other.
- Initiate, plan and prepare for publication any departmental marketing correspondence.
- Order, process and monitor supplies, equipment and furniture.
- Perform other job-related duties as assigned.
Characteristics of a successful candidate: - Integrity, kindness, creativity, and decisiveness.
- Motivation to create a caring and safe student experience.
- Ability to serve with agility; important to lead, listen, and serve with empathy.
- A commitment to practicing open communication and inspiring trust.
- Desire to collaborate with colleagues.
- ·Demonstrated sincere enjoyment from working with students.
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| Knowledge, Skills, and Abilities | - Ability to administer multiple deadlines and tasks.
- Ability to efficiently operate a personal computer and associated software (Outlook, Word, Excel, etc.) as well as Ellucian Banner.
- Ability to communicate effectively and appropriately.
- Ability to maintain confidentiality of records and information.
- Ability to interact in an effective and appropriate manner with diverse populations, the University community and the public.
- Ability to detect and correct grammatical and spelling errors in written correspondence.
- Ability to maintain files accurately, in paper and in software programs.
- Ability to handle multiple tasks simultaneously.
- Ability to effectively supervise personnel and complete all associated personnel actions in a timely and accurate manner.
- Ability to project a positive, customer-service attitude.
- Ability to communicate effectively to include proper telephone skills.
- Ability to make accurate mathematical computations.
- Ability to work successfully in a high profile, high traffic office where many different programs and projects are in process simultaneously.
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| Physical Requirements | - Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
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| Required Minimum Qualifications | - High School diploma, and a minimum of two (2) years of related experience as a full-time professional or project coordinator.
- Knowledge of best practices with providing administrative support, leading special projects and event coordination.
- Efficiency with Microsoft Office Suite such as Outlook, Word, PowerPoint, and Excel.
- Skills that exemplify collaboration, communication, action and advocacy.
- Advanced oral and written communication skills.
- Demonstrated ability to analyze and assess data.
- Must have good organizational skills.
Preferred Skills and Qualifications: - Bachelors Degree and a minimum of two (2) years’ experience in an office setting.
- Experience using StarRez Housing Management System.
- Experience using One Card software and all applications.
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