Altra Federal Credit Union is a not-for-profit financial cooperative dedicated to helping our members live their best lives. We’re known for our strong focus on people, community involvement, and service excellence - and we’re proud to be a Great Place to Work® Certified Organization. Our team members are encouraged to build meaningful relationships with members, support one another, and stay actively involved in the communities we serve.

Altra has an established presence in the Clarksville market, currently serving members through offices on Madison Street and Wilma Rudolph Boulevard. We’re excited to continue our growth with the opening of a new Sango location, further expanding our ability to serve members and strengthen community connections in the area. This Office Manager role will be instrumental in launching and shaping the success of this new office.

The Office Manager is responsible for the overall day-to-day operations of the office, ensuring exceptional member service, efficient processes, and a positive work environment. This role works closely with retail leadership and serves as a leader within the office - supporting staff, promoting Altra’s mission and values, and representing the credit union within the community.

This position offers a unique opportunity to help open a new office, assist with building and onboarding the team, and play a visible leadership role in the Clarksville market.

Key Responsibilities

• Oversee daily office operations, including workflow coordination, scheduling, and facility readiness.
• Manage Member Service Representatives and Solutions Specialists.
• Lead, coach, and support office staff to ensure excellent member service and engagement.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Monitor office performance, productivity, and service standards.
• Assist in the development of annual budgets/goals for the office and updating/tracking the progress of these budgets/goals throughout the year.
• Promote awareness of Altra through involvement in scheduled work events, community outreach, and activities that may occur outside of normal business hours.
• Lead the Relationship Building and Sales function for the office, setting the example and tone for the Altra Brand.
• Attend Altra staff meetings and update staff on any pertinent changes within Altra and the credit union environment.
• Be available during most of the office hours to support questions, issues, or staffing needs that may arise and handle other duties that may be unique to a given office.
• Assist members in all areas of member-service and consumer lending.

Qualifications

• Associate’s degree (or higher) in a business-related field such as finance, accounting or marketing OR have equivalent (two years) experience.
• Minimum of three (3) years’ financial institution experience, including consumer lending and mortgage lending is required.
• Previous experience in office management, branch operations, or a leadership role in a service-based environment, preferred.
• Strong organizational, communication, and leadership skills.
• Ability to multitask, prioritize, and adapt in a fast-paced, growth-oriented environment.
• A collaborative mindset with a passion for coaching and developing others.
• Interest in community involvement and relationship-building.

Availability

• This position is 40- hours a week, Monday through Friday.
• Typical hours are 8:00 a.m. to 5:30 p.m. There may be some opening and closing shifts on a rotational basis required.
• Candidates should be able to accommodate varying schedules within these timeframes to meet business needs.

Pay & Benefits

• Competitive compensation and benefits package.
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.