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Roadside Sales & Support Advisor

Agero

Agero

Customer Service, Sales & Business Development
Remote
Posted on Saturday, February 10, 2024

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.

Role Description and Mission:

The Roadside Assistance Sales & Support Advisor will be responsible for promoting the use of emergency roadside services to insurance agents. This includes educating and training agents on the benefits of recommending our services to their customers and how to utilize our online tools effectively. The role combines elements of sales, customer service, and education/training.

Key Outcomes:

  • Sales and Promotion: Actively sell the concept of emergency roadside services to insurance agents. Develop and implement strategies to encourage agents to recommend these services to their customers.
  • Training and Support: Conduct training sessions for insurance agents on how to use our online tools and services. Provide ongoing support and answer any queries agents may have.
  • Relationship Management: Build and maintain strong relationships with insurance agents. Act as the main point of contact for agents regarding our services.
  • Feedback and Improvement: Gather feedback from agents and customers to improve the service offerings. Communicate this feedback to the product development team.
  • Market Analysis: Keep abreast of market trends in the insurance and roadside assistance sectors. Use this information to inform sales and training strategies.
  • Reporting: Maintain accurate records of sales and training activities. Report on these activities to management regularly.
  • This role will require occasional travel to meet with insurance agents, attend conferences and conduct in-person training sessions. Flexibility to work outside standard business hours when necessary.

Skills, Education and Experience:

The Roadside Assistance Sales & Support Advisor, which combines sales acumen with training expertise, requires a professional who is not only knowledgeable about the product (in this case, emergency roadside services) but also skilled in communicating its value and functionality to potential users. Here are some background qualities, skills, and experiences that are typically needed for such a role:

Skills

  • Strong Communication Skills: Ability to clearly articulate the benefits of the service and proficiently demonstrate how to use online tools.
  • Persuasive Selling Skills: Proficiency in convincing agents to adopt the service by highlighting its value proposition.
  • Training and Educational Skills: Capable of educating and training agents on how to effectively use the provided online tools and services.
  • Customer Service Orientation: A strong focus on understanding and meeting the needs of insurance agents and their clients.
  • Problem-Solving Abilities: Capacity to identify and address any concerns or obstacles that agents might have regarding the service.

Experience

  • Sales Experience: 2-4 years experience in sales, particularly in a B2B environment, is crucial. Experience in insurance or a related field can be particularly beneficial.
  • Training Experience: A background in training or education, especially in a corporate setting, where the individual has had to teach or train others on new systems or services.
  • Industry Knowledge: Understanding of the insurance industry, particularly auto insurance and roadside assistance services.
  • Technical Proficiency: Familiarity with online tools and platforms, as the role involves training agents to use digital services.
  • Customer Relationship Management: Experience in managing client relationships, understanding client needs, and providing solutions.
  • Strong Communication Skills: Ability to clearly articulate the benefits of the service and proficiently demonstrate how to use online tools.
  • Persuasive Selling Skills: Proficiency in convincing agents to adopt the service by highlighting its value proposition.
  • Training and Educational Skills: Capable of educating and training agents on how to effectively use the provided online tools and services.
  • Customer Service Orientation: A strong focus on understanding and meeting the needs of insurance agents and their clients.
  • Problem-Solving Abilities: Capacity to identify and address any concerns or obstacles that agents might have regarding the service.
  • Strong interpersonal skills, adaptability, patience in teaching, and the ability to handle objections effectively.

Education

A bachelor's degree in business, marketing, communication, or a related field can be advantageous, although not always required. Any relevant certifications in sales, training, or the insurance industry can be a plus.

Hiring In:

  • United States: AZ, FL, IL, KY, MA, MI, NC, NM, TN, GA, and VA

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

To review Agero's privacy policy click the link: https://www.agero.com/privacy.

***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact recruiting@agero.com