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Principal Machine Learning Engineer

Agero

Agero

Software Engineering
Remote · Medford, MA, USA
Posted on Saturday, January 20, 2024

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.

Job Description:

The Principal Machine Learning Engineer will be one of the founding members of the Machine Learning Team that pioneers the path to bringing machine learning into our operations. This role will be responsible for targeting the highest customer satisfaction, whilst minimizing costs generated from millions of roadside assistance dispatches each year. The ideal candidate will bring their experience to this small team focused on building out the machine learning environment and implementing features in close collaboration with our Data Science and Analytics team. The Principal Machine Learning Engineer will be able to hit the ground running by leveraging their advanced knowledge of Python and Machine Learning approaches. In addition, they will utilize their experience with modeling to drive ML Ops and to ensure that our users can get the help that they need.

Key Outcomes:

  • In partnership with our DS&A team, implement features through the Machine Learning Cycles (Development, Testing, Training, Production, Monitoring/Evaluation)
  • Build out features for the production inference system and associated ML Ops.
  • Collaborate with other teams looking to integrate with the Machine Learning environment.
  • Ensure scalability and reliability of our production systems.

Qualifications:

  • 5+ years of experience in Python.
  • 10+ years of experience in ML
  • Excellent communication skills, with the ability to interact with other teams.
  • Motivated to understand the nuances of data and its impact on the business.
  • Ability to work independently and as part of a team.
  • Previous automotive related experience is a plus.

Skills:

  • ML: General understanding of algorithms, model architectures, and training techniques
  • Data Engineering: Ability to handle large-scale data, including preprocessing, cleaning, and feature engineering in a production environment
  • System Design: Knowledge designing scalable and reliable systems for training and inference
  • ML Ops: Knowledge of monitoring and iterating models in production
  • Collaboration and Communication: Ability to work with cross-functional teams (data scientists, software engineers, product managers) and communicate complex ML concepts effectively.

Nice to Haves:

  • SageMaker
  • Comet or Weights & Biases
  • XGB/Catboost/DeepNN
  • Statistical Methods
  • SQL

Hiring In:

  • United States: AZ, FL, IL, KY, MA, MI, NM, TN, GA, and VA
  • Canada: Province of Ontario

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

To review Agero's privacy policy click the link: https://www.agero.com/privacy.